Effective Date: October 8, 2026 | Last Revised: October 2026

1. Commitment to Client Privacy

At Metzix ("we," "our," or "us"), we value the trust of our customers, manufacturing partners, and website visitors. This Privacy Policy details how we collect, store, safeguard, and disclose your personal and commercial data when you interact with our web platforms, request technical consultations, or transmit engineering blueprints for quotation.

2. Information We Collect

We gather information to provide accurate quotations and maintain seamless industrial supply relationships:

  • Contact Details: Name, professional title, corporate affiliation, business email address, phone number, and physical billing/shipping facility address.
  • Engineering & Project Data: 2D/3D CAD models (.STEP, .IGES, .DWG, .DXF), tolerance specifications, bill of materials (BOM), and production volume forecasts.
  • Website Interaction Data: IP address, browser type, referral URLs, pages visited, and interaction timestamps captured via anonymized analytical cookies.

We treat all transmitted CAD files and engineering blueprints as strictly confidential trade secrets. Access is restricted exclusively to authorized quotation estimators, production planners, and machine operators.

3. How We Use Your Information

The information collected is utilized strictly for legitimate industrial business purposes:

  • Preparing accurate manufacturing feasibility assessments and formal cost quotations.
  • Scheduling production runs, coordinating material procurement, and tracking assembly shipments.
  • Providing responsive 24/7 technical assistance and customer service.
  • Sending service announcements, quality certifications, and important engineering notices.

4. Data Security & Storage Standards

We deploy enterprise-grade security protocols, including AES-256 data encryption in transit and at rest, secure isolated servers, and role-based access permissions. Our internal networks undergo regular vulnerability audits to ensure robust defenses against unauthorized access.

5. Your Rights and Data Control

Depending on your jurisdiction, you possess the right to inspect, update, or request the deletion of your personal data stored within our records. You may also opt out of informational communications at any moment.

Questions about our privacy practices? You can contact our Data Protection Officer directly through our Contact Portal or by writing to privacy@metzix.com.